Terms of Service

1. Introduction

Welcome to LUMA Pools Ltd. By accessing or using our website www.lumapools.co.uk, you agree to comply with these Terms of Service. These terms govern your use of the website, products, and services offered online. If you do not agree to these terms, please do not use our website.

2. Company Information

LUMA Pools Ltd

Registered in England & Wales

Company Registration No: 16696422

📧 Email: enquiries@lumapools.co.uk

📞 Phone: 01902 288905

3. Use of Website

1. You agree to use this website for lawful purposes only.
2. You must not use the website to submit fraudulent, defamatory, or illegal content.
3. We reserve the right to restrict or terminate access if these terms are breached.

4. Products and Services

1. All products listed on the website are subject to availability.
2. We make every effort to ensure product descriptions, images, and prices are accurate; however, minor variations may occur.
3. Prices, specifications, and availability are subject to change without prior notice.
4. By placing an order, you confirm that you are legally able to enter into a binding contract and meet any age requirements for purchase.

5. Orders and Payment

1. Orders can be placed online through our website.
2. Payment must be made in full at the time of purchase unless otherwise agreed.
3. Accepted payment methods are listed at checkout.
4. Once an order is placed, you will receive an order confirmation by email.

6. Shipping and Delivery

1. We aim to deliver products within the timeframes specified at checkout, but delays may occur.
2. Risk of loss or damage to products passes to you upon delivery.
3. Any delivery issues must be reported to enquiries@lumapools.co.uk within 7 days of receipt.
4. Products up to the value of £25.00 incur a £3.95 shipping fee. Products over the value of £25.00 receive free shipping. 

7. Returns, Refunds, and Cancellations

1. Our Returns and Refund Policy forms part of these Terms of Service.
2. Please review it carefully for information on eligibility, processes, and timeframes.

8. Intellectual Property

1. All content on the website, including text, images, logos, and designs, is owned by or licensed to LUMA Pools Ltd.
2. You may not reproduce, distribute, or create derivative works without our written consent.

9. Limitation of Liability

1. Indirect, consequential, or incidental losses
2. Loss of profits, business, or data
3. Damages arising from misuse of products or website content
4. To the maximum extent permitted by law, LUMA Pools Ltd is not liable for:
5. Our liability for defective products is limited to replacement, repair, or refund, in accordance with UK consumer law.

10. Privacy and Data Protection

1. Our Privacy Policy explains how we collect, store, and use personal data.
2. By using this website, you consent to our data practices as outlined in the Privacy Policy.

11. Governing Law

1. These Terms of Service are governed by the laws of England and Wales.
2. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

1. We reserve the right to modify these Terms of Service at any time.
2. Updates will be published on this page with the effective date. Continued use of the website after changes constitutes acceptance of the new terms.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

📧 Email: enquiries@lumapools.co.uk

📞 Phone: 01902 288905

🌐 Website: www.lumapools.co.uk