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Shipping Policy
Shipping Location
We currently ship orders within the United Kingdom.
Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Delivery Time
Standard UK delivery typically takes 2–5 business days after dispatch.
Shipping Costs
Shipping costs are calculated at checkout and displayed in full before payment is completed.
Courier Services
Orders are shipped using trusted UK carriers such as DPD, Royal Mail, or equivalent services.
Tracking
Tracking information is provided via email once the order has been dispatched.
We currently ship orders within the United Kingdom.
Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Delivery Time
Standard UK delivery typically takes 2–5 business days after dispatch.
Shipping Costs
Shipping costs are calculated at checkout and displayed in full before payment is completed.
Courier Services
Orders are shipped using trusted UK carriers such as DPD, Royal Mail, or equivalent services.
Tracking
Tracking information is provided via email once the order has been dispatched.
We aim to deliver products within the timeframes specified at checkout, but delays may occur.
Risk of loss or damage to products passes to you upon delivery.
- Any delivery issues must be reported to enquiries@lumapools.co.uk within 7 days of receipt.
- Orders up to the value of £25.00 incur a £3.95 shipping fee. Orders over the value of £25.00 receive free shipping.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our team:
📧 Email: enquiries@lumapools.co.uk
📞 Phone: 01902 288905
🌐 Website: www.lumapools.co.uk
LUMA Pools Ltd
Registered in England & Wales
Company Registration No: 16696422
